Archives For Conflict Resolution

In my last few posts I’ve shared insights from the New Testament book of James on problems, temptation, taking action, words, and how to become wise. I want to conclude this series from James by looking at how to handle conflicts.

Everybody handles conflicts from a variety of perspectives. Some people try win conflicts at all costs. Others pretend they don’t exist or simply whine about them, hoping they will magically disappear. Still, others leverage their leadership position or power to get their way. Some even quit without trying. The responses are diverse, but James offers an entirely different perspective on conflict.

James begins this section of his letter by introducing three types of conflict:

1.  External Conflict

He begins with a question: “What causes fights and quarrels among you?…” (James 4:1). When James speaks of fights and quarrels, he’s referring to relational conflict among other followers of Christ. This is one of the themes we see throughout James’ letter where he references conflict between the rich and poor, personal conflict, judging others, and employer/employee conflicts.

While everybody experiences external conflict, some people perpetuate conflict. Take Billy Martin for example. On June 23, 1988, Billy Martin was fired for the fifth time as manager of the New York Yankees. His entire career was laced with fist fights, disagreements, and constant conflict. He jumped from one team to another before becoming a coach. But even as a coach, Martin’s pattern of conflict continued.

Whether fighting with Reggie Jackson, hitting a 64-year old traveling secretary with the Texas Rangers, or clobbering a marshmallow salesman, Billy Martin made conflict his closest ally. Jim Murray, a Pulitzer Prize winning sports columnist, once said, “Some people have a chip on their shoulder. Billy has a whole lumberyard.” And when asked why he was fired so often, Martin said, “I get fired because I’m not a yes-man. The world’s full of yes-men.”

The only point Martin proves is this: the biggest issue in any conflict is a person’s own health. Conflict shouldn’t be viewed through the lens of agreement or disagreement or right or wrong. It should be viewed through the lens of your own health. Healthy people successfully navigate conflict. Unhealthy people produce and perpetuate conflict—like Billy Martin did. As the old saying goes, “Hurting people hurt people.” And that brings us to the second observation made by James.

2.  Internal Conflict

James does more than simply identify conflicts in the church. He goes to the root of the problem observing that external conflict is the result of internal conflict. James 4:1 says:

What causes fights and quarrels among you? Don’t they come from your desires that battle within you?

The desires James refers to are sensual desires. And where do these desires come from: selfish wants. Then James shows a progression—an escalation—in conflict because these selfish wants go unsatisfied. He says:

…You want something but don’t get it. You kill and covet, but you cannot have what you want. You quarrel and fight… (James 4:2a)

Notice the connection between wants and wars. James says “…You want something but don’t get it.” That’s the internal want. But then he says, “You kill and covet, but you cannot have what you want. You quarrel and fight…” That’s the external war. The point is clear:

Our unfulfilled internal wants produce our uncontrolled external wars.

Take a moment and think about a relationship where you’re having the most conflict. Maybe it’s a relationship with your spouse. Maybe it’s a relationship with your boyfriend or girlfriend. Perhaps it’s a relationship with a co-worker, boss, or another follower of Christ. Maybe it’s with one of your kids.

At the core of the external conflict, an internal want is not being satisfied. So my question to you is this: Who do you want to satisfy your want? If your expectation is for somebody else to satisfy your want, then you will always be at war with that person. Why? Because people cannot make you happy. As long as you rely on others to make you happy, you will always experience internal conflict that results in external conflict. Does that mean people should be allowed to treat you anyway they want to? Of course not. But here’s the truth I want you to understand:

If you always expect their will to match your wants, you’ll always be at war.

Everybody has a will (the ability to choose). But when we expect people to choose to satisfy our wants and desires, war often erupts. So where do these unfulfilled internal wants come from? In other words, where do they originate? According to James, they come from upward conflict. Continue Reading…

Acts 15 records the conflict that took place between Paul and Barnabas and a group of men from Judea over the issue of whether or not Gentiles should be circumcised. You think you have tough conflict issues to resolve, how would you like to deal with that one? But there are six valuable lessons on conflict resolution that we can glean from this passage:

1.  Hear Both Sides of the Story - Paul and Barnabas reported how God had used them to see the Gentiles converted. Believers who were part of the party of the Pharisees explained how the Gentiles must be circumcised and required to obey the law of Moses (Acts 15:2-5). The apostles and elders heard both sides of the story.

2.  Engage in Discussion – Next, the apostles and elders took time to discuss the matter (Acts 15:6-7).

3.  Present the Facts and be Sensitive to What God is Doing - After much discussion, Peter addressed the crowd by drawing the crowd’s attention to the facts…the work God was doing among the Gentiles and the reality that God had accepted the Gentiles by giving them the Holy Spirit (Acts 15:7-11).

4.  Provide Supporting Evidence - Paul and Barnabas shared about the miraculous signs and wonders God had done through them among the Gentiles. Then, James spoke up and quoted the prophets to confirm the work of the Spirit among the Gentiles (Acts 15:12-18).

5.  Based on the Facts, Articulate a Responsible Solution to the Conflict - James said, “It is my judgment, therefore, that we should not make it difficult for the Gentiles who are turning to God. Instead, we should write to them, telling them to abstain from food polluted by idols, from sexual immorality, from the meat of strangled animals and from blood. For Moses has been preached in every city from the earliest times and is read in the synagogues on every Sabbath” (Acts 15:19-21). The solution was based on the facts. However, the solution also did not ignore the Gentiles’ responsibilities.

6.  Put Together a Communication Strategy that Brings Clarification - After the solution was articulated, the apostles and elders put together a team to deliver a letter to the Gentile believers in Antioch, Syria, and Cilicia. The letter brought clarification to the entire situation and provided a solution.

Question: Which of these principles is the easiest to forget when you’re trying to resolve conflict? What other strategies or ideas have you found helpful in conflict resolution?