So yesterday I’m sitting in the dentist chair getting a crown replaced when I hear an office worker talking to somebody on the phone–in a bit of a direct tone. As they’re talking, my dentist quietly mumbles something under his breath–faint enough that I couldn’t understand him. I wasn’t quite sure what was going on until a few minutes later when my dentist left the room and began talking to this worker. In a kind, calm, but direct manner, he expressed that the way this employee addressed the individual on the phone could have been handled in a bit more sensitive manner. As I thought about the situation, I have to admit, I admired my dentist’s “real-time coaching.” He took A.I.M. at his employee’s potential: He Assessed her performance, provided helpful Insight, and Motivated her to do better. And all of this happened with respect.