Management and leadership are uniquely different. In previous articles I’ve shared the traits that set management and leadership apart, how to manage the tension between the two, and how leaders can resist the lure toward management. Both leadership and management are...
There are clear differences between management and leadership (here are several traits that set them apart). Unfortunately, too many leaders operate as managers (Moses is one such leader who who was distracted by the pressing needs of the day, and lost sight of his...
Both leadership and management are necessary in organizations (I recently shared what sets leaders and managers apart). However, leaders often find themselves drifting toward managing when they need to be leading. This happened to Moses. When Moses was leading the...
There’s a great deal of talk today about management and leadership. Bookshelves grow larger as more authors pump the market full of management and leadership books. There are more blogs, podcasts, and webinars on the subjects than ever before. But what is the...
I just finished reading Mark Batterson’s new book, Chase The Lion: If Your Dream Doesn’t Scare You, It’s Too Small. Batterson has written several books (including The Circle Maker, All In, and If). What I enjoy about Battersons’ books is his continual three-fold...
I want to serve my readers in the best possible way. The greatest way I can do that is to know a little more about you. That's why I've created my 2016 Reader Survey. If you would take a moment to answer ten quick questions, it would be deeply appreciated. Completing...
Almost everybody would consider themselves to be a hard worker. After all, who wants to admit that they're a slacker, or the weakest link on a team. The reason most people perceive themselves to be hard workers is because of the number of hours they put into their...
Exceptional customer service is a game-changer when building loyalty among clients. I've shared the story of our greatest customer experience ever at Disney, and I've written about how Disney uses systems to deliver stellar customer service. I recently discovered the...
Every year millions of people volunteer with churches and not-for-profit organizations, hoping to make a meaningful difference. According to the Bureau of Labor Statistics, 62.6 million people (24.9% of the U.S. population) volunteered through or for an organization...