Almost everybody would consider themselves to be a hard worker. After all, who wants to admit that they’re a slacker, or the weakest link on a team. The reason most people perceive themselves to be hard workers is because...
Read MoreExceptional customer service is a game-changer when building loyalty among clients. I’ve shared the story of our greatest customer experience ever at Disney, and I’ve written about how Disney uses systems to deliver...
Read MoreEvery year millions of people volunteer with churches and not-for-profit organizations, hoping to make a meaningful difference. According to the Bureau of Labor Statistics, 62.6 million people (24.9% of the U.S. population)...
Read MoreGraduation is always a great milestone in a person’s life. Regardless of your age, graduating from high school, trade school, college, or grad school is worth celebrating. But when the celebration ends, and you wake up the...
Read MorePassion and vision are important parts of leadership and organizational culture. You have to capture a vision, and make sure the vision has substance. You have to discover your passion, and ensure it matches your vision. The...
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Leaders today are frustrated by a lack of clarity, ineffective systems, dysfunctional teams, and unhealthy cultures. I speak, coach, and write to help motivated pastors and leaders gain clarity, build high-performing teams, and maximize organizational health.
