I was recently going through a drive-thru at a restaurant when I made an observation about exceptional customer service. I’ve addressed this topic before on an episode of the Leader Fluent Podcast where I shared insights...
Read MoreCustomer service is critical in any organization. In the third episode of the Leader Fluent Podcast, I’ll share my family’s #1 customer service experience along with four keys to create service that wow’s your...
Read MoreExceptional customer service is a game-changer when building loyalty among clients. I’ve shared the story of our greatest customer experience ever at Disney, and I’ve written about how Disney uses systems to deliver...
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Leaders today are frustrated by a lack of clarity, ineffective systems, dysfunctional teams, and unhealthy cultures. I speak, coach, and write to help motivated pastors and leaders gain clarity, build high-performing teams, and maximize organizational health.
