Check out this powerful TED talk from Simon Sinek on the importance of starting with “WHY.” This talk is loaded with fantastic insight. It would make a great discussion with your team and help you think...
Read MoreIn a previous post, I shared my family’s unbelievable experience with Disney Customer Service. You can read about our experience right here. So how does Disney create stellar service? I recently read Be Our Guest:...
Read MoreCheck out North Point’s trailer, “Sunday’s Coming.” Hilarious. Thought-provoking. Challenging.
Read MoreWhat’s the best customer service you’ve ever experienced? Maybe it was with an online retailer, in your favorite technology store, or at a high-end department store. Maybe it was at a local steakhouse or at a...
Read MoreSometimes churches and organizations have a bad case of nearsightedness. They get so focused on the hear and now that they don’t see their greatest opportunities on the horizon. I recently heard Gary Hamel describe it like...
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Leaders today are frustrated by a lack of clarity, ineffective systems, dysfunctional teams, and unhealthy cultures. I speak, coach, and write to help motivated pastors and leaders gain clarity, build high-performing teams, and maximize organizational health.
