In a previous post, I shared my family’s unbelievable experience with Disney Customer Service. You can read about our experience right here. So how does Disney create stellar service? I recently read Be Our Guest:...
Read MoreCheck out North Point’s trailer, “Sunday’s Coming.” Hilarious. Thought-provoking. Challenging.
Read MoreWhat’s the best customer service you’ve ever experienced? Maybe it was with an online retailer, in your favorite technology store, or at a high-end department store. Maybe it was at a local steakhouse or at a...
Read MoreSometimes churches and organizations have a bad case of nearsightedness. They get so focused on the hear and now that they don’t see their greatest opportunities on the horizon. I recently heard Gary Hamel describe it like...
Read MoreKirk Hanson, professor and executive director of the Markkula Center for Applied Ethics, shares some great insight on the leader’s achilles’ heel. He says it is found when leaders: Believe they know it all Believe...
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Leaders today are frustrated by a lack of clarity, ineffective systems, dysfunctional teams, and unhealthy cultures. I speak, coach, and write to help motivated pastors and leaders gain clarity, build high-performing teams, and maximize organizational health.
